Refund Policy

1. Scope

This policy covers design engagements and any finished pieces purchased directly from Aura Wearables. Statutory consumer rights in [Jurisdiction] apply in addition to everything set out below and are not limited by it.

2. Deposits

Design engagements begin with a deposit of [Deposit Percentage]. Because the deposit reserves studio time and starts research, it is non-refundable once work has begun. If you cancel before kickoff, the deposit is refunded in full minus any third-party costs already committed.

3. Cancelling an engagement

• Cancel before kickoff: full refund of amounts paid, less committed third-party costs.
• Cancel mid-stage: we invoice for completed work and hours booked, and refund the unused balance within [Refund Window] days.
• Cancel after production files are delivered: fees for that stage are non-refundable.

4. Finished pieces

Stock pieces bought directly from us may be returned within [Return Window] days of delivery if they are unworn, undamaged, and in their original packaging. Approved returns are refunded to the original payment method within [Refund Window] days of the piece arriving back with us.

5. Made-to-measure and bespoke pieces

Pieces sized, engraved, or otherwise customised for an individual cannot be returned for a change of mind. We will, however, adjust the fit once free of charge within [Fit Adjustment Window] days of delivery.

6. Faulty or damaged pieces

Tell us within [Defect Notice Window] days of delivery if a piece arrives faulty or damaged, including photographs. We will repair it, remake it, or refund it in full, including return shipping. Manufacturing faults discovered later are covered by our [Warranty Period] warranty.

7. Not covered

• Normal wear, patina on brass, and hairline surface marks from daily use.
• Damage from accident, misuse, or unauthorised repair or alteration.
• Third-party manufacturing errors outside our production management.
• Shipping delays caused by carriers or customs in [Jurisdiction].

8. How to request a refund

Email arcone@brikos.store with your order or project reference, what you would like resolved, and photographs where relevant. We acknowledge every request within two business days and confirm the outcome within [Assessment Window] days.

9. Shipping costs

We cover return shipping for faulty pieces and for errors on our side. For change-of-mind returns, return shipping and any customs charges are the customer's responsibility.

10. Changes to this policy

We may update this policy from time to time. The version published on the date of your order or signed proposal is the version that applies to it.